FAQ's

ORDERS AND SHIPPING
- How can I cancel my order?
Once your order is placed, you can't cancel it as orders are made up within a quick time period. If you receive your order, and in the unlikely event that you don't love it, you can process a return by emailing us at info@taylornails.co.uk with all your order details and the reason for return. 
- How long will it take it receive my order?
Your order should be with you within 3/4 working days. You may expect a small delay during a sale event.
- There is an item missing from my order, what should I do?
Please contact us at info@taylornails.co.uk with your order details and information on the missing item. 
- My package has arrived damaged, what should I do?
Please contact us at info@taylornails.co.uk with your order details and information on the damaged package including photographs along with your order number. 
- What countries do you ship to?
At the moment we ship across the UK and Ireland. 
- Why is my gel polish chipping?
To get the most time out of our gel polishes, ensure the nail is prepped correctly (see our application guidelines for more information on this) and make sure you are applying the gel in thin, even coats. 
- How can I make my gel polish last longer?
A well prepped nail and correct product application is key, but you should also be encouraging your clients to apply cuticle oil. We recommend applying oil at least twice daily. This will help your manicures stay chip free for longer.
- How long should my gel polish be lasting?
This will depend on each individual client, and some people will find that the gel lasts longer on them than others (the correct aftercare will help this) However, most people will find the gels last at least 2-3 weeks. 
- Why have the bristles on my brush clumped together?
The gel polish has been exposed to direct light, either sunlight or light from a nail lamp and this has cured the brush. All our products need to be stored out of direct light, and in cool, dry place. 
- Are your products HEMA free?
Yes and no. Our gel polishes are HEMA free, which is great for anyone who has any allergies to HEMA. Our normal builder gels contain 15-25% levels of HEMA. Any products with HEMA levels of over 35% are considered unsafe to clients. We also offer a HEMA free builder gel and hope to build on this collection in the near future. 
- Are your products vegan and cruelty free?
Absolutely. As animal lovers ourselves this was of paramount importance to us that are products are not tested on animals or contain any traces of animal products. 
- How can I contact you?
We are available to contact through our social media handles, or by emailing us info@taylornails.co.uk. Please be assured that when you are contacting us, you are speaking to industry professionals who have a wealth of experience and eduction between us. We strive to help you as best as we can. 
- How many applications will I get out of each 15 ml gel polish bottle?
This will depend on how how you apply the gel, and the length of the nails that you are servicing. However we would advise that you should get 35 sets out of each bottle (based on the guidelines of applying 3 thin coats)
- What lamp should I use to ensure the best results?
We would really recommend a minimum of 36W lamp for use with our gel products to ensure the best results and reduce the risk of allergies. 
- What ingredients are in your gel polishes?
Our products are what is known in the industry as 8 FREE. This means we have taken out a lot of the nasty ingredients found in some nail products. These include formaldehyde, formaldehyde resin, dibutyl phthalate, toluene, xylene, camphor, parabens and ethyl tosylamide.